ck89 Privacy Policy

Introduction

Welcome to ck89, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy of every player who uses our services across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This Privacy Policy explains in clear, plain language how we collect, use, store, and share your personal information when you access ck89 through any device or channel.

By accessing or using the ck89 platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you discontinue use of the platform. For any questions or concerns, you can contact our support team at [email protected] at any time.

Information We Collect

To provide a safe, fair, and enjoyable experience on ck89, we collect certain categories of personal and technical information. The information we gather falls into two broad categories: information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and national identification details for KYC verification.
• Contact information including email address, phone number, and residential address.
• Financial information such as bKash, Nagad, Rocket, or Upay account details used for deposits and withdrawals.
• Communications you send to our customer support team, including any documents submitted for verification.

Information Collected Automatically

• Device and browser information, including IP address, operating system, screen resolution, and browser type.
• Usage data such as pages visited, games played, time spent on the platform, and betting history.
• Cookie data and similar tracking technologies as described in the Cookies section of this policy.

How We Use Your Information

ck89 uses the personal and technical information we collect strictly for the following purposes. We do not process your data for any purpose beyond what is listed here without obtaining your explicit consent:

• To register and maintain your ck89 player account, including identity verification (KYC) as required by our responsible gaming obligations.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard safely and accurately.
• To deliver and improve the platform's features, including cricket betting, live casino, and slots gaming experiences.
• To send you important service communications, such as transaction confirmations, security alerts, and policy updates.
• To detect, prevent, and investigate fraudulent activity, money laundering, or any unauthorized access to the platform.
• To comply with applicable legal and regulatory obligations, including responding to lawful requests from authorities.

Disclosure of Your Information

ck89 does not sell, rent, or trade your personal information to third parties. We share your data only in the following limited and necessary circumstances:

• With trusted payment processors (such as bKash, Nagad, and Rocket) solely for the purpose of completing your financial transactions. These partners are contractually required to keep your data secure and not use it for any other purpose.
• With game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, to the extent required for game delivery, fairness certification, and technical operation. These providers operate under strict data processing agreements.
• With law enforcement agencies, courts, or regulatory bodies when we are legally required to do so, or when disclosure is necessary to protect the rights and safety of our users or the public.

In all cases where we share your data with third parties, we take reasonable contractual and technical steps to ensure that your information remains protected and is not used beyond the specified purpose.

Cookies and Tracking Technologies

ck89 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to keep you securely logged in, remember your preferences, and understand how players use the platform. Cookies are small text files stored on your device when you visit our site. They do not contain your passwords or financial details.

We use strictly necessary cookies (required for the platform to function), functional cookies (for remembering your settings), and analytical cookies (for understanding aggregate usage patterns). We do not use advertising or cross-site tracking cookies. You may manage or disable cookies through your browser settings; however, disabling strictly necessary cookies may affect your ability to use certain features of the ck89 platform.

Data Retention

We retain your personal information for as long as your ck89 account remains active, or as required to fulfil the purposes outlined in this Privacy Policy. When your account is closed, we will continue to hold certain data — such as transaction records and KYC documents — for a minimum period as required by applicable financial and anti-money-laundering regulations. After this mandatory retention period expires, we securely delete or anonymise your personal data.

You may request early deletion of your personal data by contacting us at [email protected]. We will process such requests promptly and inform you if any legal obligation prevents immediate deletion of a particular data category.

Data Security

The security of your personal information is a top priority at ck89. We implement industry-standard technical and organizational measures to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, strict access controls limiting which staff members can view sensitive data, and regular security audits of our systems.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is completely infallible. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law and take immediate steps to contain and remediate the breach.

Your Rights as a Player

ck89 respects your rights over your own personal data. You may exercise any of the following rights at any time by contacting our support team:

• Right of Access — Request a copy of all personal data ck89 holds about you.
• Right to Rectification — Ask us to correct any inaccurate or incomplete personal data we hold.
• Right to Erasure — Request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction — Ask us to limit how we process your personal data in certain circumstances.

To exercise any of these rights, please write to us at [email protected] with the subject line 'Data Rights Request'. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, in accordance with applicable data protection standards.

Third-Party Services

The ck89 platform integrates with various third-party service providers to deliver a complete gaming experience. This includes game content providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi, as well as payment infrastructure partners supporting bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions. Each of these providers may collect certain technical and functional data independently under their own privacy policies.

ck89 is not responsible for the privacy practices of third-party providers. We encourage players to review the privacy policies of any third-party service they interact with. We carefully select all partners and require them to meet data security standards consistent with our own commitments to player privacy.

Children's Privacy — 21+ Only

ck89 is strictly an adult gaming platform. Our services are intended exclusively for players aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has provided us with personal information or has registered an account, we will immediately disable the account, delete all associated data, and take steps to prevent future access. If you believe a minor has accessed ck89, please contact us at [email protected] immediately.

Changes to This Privacy Policy

ck89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make significant changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the ck89 platform after any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck89 handles your personal data, our dedicated support team is ready to assist you. We are committed to resolving any privacy-related issue in a timely and transparent manner.

Email: [email protected]